Refund and Cancellation Policy

1. Merchant of Record

Dodo Payments is the Merchant of Record for paid OpenFootAPI purchases. It processes charges, invoices, transaction taxes, refunds, and chargebacks. Approved refunds are returned through the original payment method and may take additional time to appear depending on the payment network and your bank.

2. Cancelling a subscription

You can manage or cancel a recurring subscription through the billing portal linked from your OpenFootAPI dashboard. Cancelling stops future renewals and does not end the period you have already paid for: your API key keeps working until that period closes, and the date it stops is shown on your dashboard. A cancellation does not by itself refund an earlier charge.

To avoid another renewal, cancel before the next billing date shown in the portal. Deleting an account, stopping API usage, or removing an integration does not itself cancel a subscription.

3. When a refund may be available

We will review requests fairly and in line with applicable law. A refund may be appropriate when:

• you were charged more than once for the same purchase;
• the charged amount or plan differs from the confirmed order;
• paid API access or an API key was not delivered and we cannot provide it within a reasonable time;
• a material technical fault on our side prevents the paid service from being used and cannot be resolved within a reasonable time;
• an agreed one-time data extract cannot be supplied; or
• applicable consumer law gives you a right to a refund or withdrawal.

4. When a refund is usually not available

Subject to mandatory legal rights, a refund is usually not available for a change of mind after meaningful API or MCP usage, exhausted or partly used quota, failure caused by your credentials or integration, coverage limitations clearly disclosed before purchase, or suspension caused by a breach of the Terms of Service.

Where a refund is issued, paid access ends when the refund is processed rather than continuing to the end of the period it covered. This is the one case where access stops before the date shown on your dashboard.

5. How to request a refund

Email openfoot@pm.me from the address associated with your account. Include the transaction or invoice reference, purchase date, plan, and a short explanation. Do not send full card details. We or Dodo Payments may request reasonable evidence needed to investigate the transaction.

We will review the service records and respond as soon as reasonably practicable. Dodo Payments may make or process the final transaction decision as Merchant of Record. Contacting us first usually allows billing or technical errors to be investigated faster than a chargeback.

6. Legal rights and changes

This policy does not limit rights that cannot be waived under applicable consumer law. We may update it for future purchases; the date above identifies the current version.